CVE-2024-57726

simple-help simplehelp

Published 15 Jan 2025 · updated 17 Jun 2026 · Analyzed

9.9 Critical · CVSS 3.1, NVD

Exploited in the wild

CISA added this to its Known Exploited Vulnerabilities catalog on 24 Apr 2026, with a remediation deadline of 8 May 2026 for US federal agencies. It has been used in ransomware campaigns.

Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

References

simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier · Release Notes
www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ · Third Party Advisory
www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726 · US Government Resource
www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ · Technical Description
www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce · Third Party Advisory