CVE-2024-57728

simple-help simplehelp

Published 15 Jan 2025 · updated 17 Jun 2026 · Analyzed

7.2 High · CVSS 3.1, NVD

Exploited in the wild

CISA added this to its Known Exploited Vulnerabilities catalog on 24 Apr 2026, with a remediation deadline of 8 May 2026 for US federal agencies. It has been used in ransomware campaigns.

Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

References

simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier · Vendor Advisory
www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ · Third Party Advisory
www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 · US Government Resource
www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ · Technical Description
www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce · Third Party Advisory